Preparing for a break

Making Arrangements

Here are some tips from carers and service users which will help you get the best from your Short Break service.  This has been written from the service user point of view although your carer may be helping you with the arrangements.  If you’re arranging a break through your local authority then you should still feel able to ask questions and be involved.  It’s in everyone’s interests to make sure you get the break that meets your needs. 

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Things to check:

• Get to know the prospective provider as well as possible before committing to the service
• Ask for and check references.  Speak to other people who have used the service and refer to any inspection reports where these may apply
• Meet the people providing the service, and arrange to visit their facilities if you’re using day or residential provision

Things to ask:

• Are the people involved knowledgeable and trained to meet your care needs or condition? 
• Are they able to provide suitable, stimulating and fun activities?  Can they meet any religious or cultural needs that are important to you?
• What opportunities are there for you to exercise your preferences and bring your talents and interests into play?
• If staying away, is the accommodation comfortable for you and will you have all the things you need?
• What are the choices of meals and do they cater for special dietary needs? 
• Are there any additional costs you should know about, for activities or outings for example?
• Other areas you might like to discuss can be found in the 'What you can expect section' (click here).

Things to do:

• Use the Short Break Planner to discuss your needs and expectations with the service provider so that everyone is clear about what must happen for the break to be a success
• Make sure the people providing the service have all the information they need to ensure they can provide the level of care expected.  Ask them how they would like you to provide this
• Put everything in writing so there can be no room for misunderstanding.  Very often providers will have forms for you to fill in but don’t be afraid to add to this if you think something hasn’t been covered.  Again the Short Break Planner may be able to help you here
• Following the break make sure you give the provider some feedback about what went well and what could be improved.  You can use the feedback form in the planner (click here) or use it as a prompt if you prefer.  If you have serious concerns then of course you should share these with your social worker, if the break has been arranged through your local authority. Click here for more advice on making a complaint.

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